Our Careers

Position Title: Barista
Location: Dragon Alley Coffee Shop
Reports To: Assistant Manager / Store Manager
Employment Type: Full-Time or Part-Time

About Dragon Alley Coffee Shop

At Dragon Alley Coffee Shop, we believe in creating moments of peace, connection, and inspiration. We brew with magic and serve with passion. Our team is dedicated to providing exceptional customer service while crafting high-quality coffee, tea, matcha, and specialty beverages in a welcoming and whimsical environment.

Position Summary

The Barista is responsible for delivering outstanding customer experiences, preparing beverages and food items to company standards, maintaining cleanliness throughout the café, and supporting daily operations. The ideal candidate is friendly, dependable, detail-oriented, and passionate about coffee and hospitality.

Essential Duties & Responsibilities

Customer Service

Greet customers with enthusiasm and professionalism.
Create a welcoming and positive environment for every guest.
Answer questions about menu items and make recommendations.
Handle customer concerns professionally and promptly.
Build relationships with regular customers and promote customer loyalty.

Beverage Preparation

Prepare coffee, espresso, tea, matcha, refreshers, and specialty beverages according to Dragon Alley standards.
Ensure beverage quality, consistency, and presentation.
Maintain knowledge of menu items, ingredients, and modifiers.
Follow all food safety and sanitation guidelines.

Cash Handling & POS

Process cash, credit card, and digital transactions accurately.
Maintain accountability for register funds.
Follow opening, closing, and cash-handling procedures.

Cleanliness & Store Maintenance

Maintain a clean and organized café environment.
Clean counters, tables, equipment, and customer areas regularly.
Restock supplies and inventory throughout shifts.
Follow daily cleaning checklists and health department standards.
Assist with dishwashing and sanitation procedures.

Team Support

Work collaboratively with managers and fellow team members.
Assist with opening and closing duties.
Support training initiatives and company standards.
Participate in store promotions, events, and community engagement activities.

Qualifications

Previous coffee shop, restaurant, or customer service experience preferred but not required.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Positive attitude and professional appearance.
Dependable attendance and punctuality.
Ability to stand for extended periods.
Ability to lift up to 30 pounds.

Desired Qualities

Passion for coffee and hospitality.
Strong work ethic and attention to detail.
Team-oriented mindset.
Willingness to learn and grow with the company.
Ability to create memorable customer experiences.

Schedule Requirements

Availability for mornings, evenings, weekends, and holidays as needed.
Ability to work opening or closing shifts.
Flexibility to support business needs during special events and promotions.

Benefits

Employee beverage discounts.
Growth and advancement opportunities.
Professional development and training.
Positive and supportive work environment.

Dragon Alley Coffee Shop Mission

“We brew more than coffee. We create moments. Our mission is to inspire people to pause, recharge, and leave stronger than when they arrived. We brew with magic and serve with passion.”

Assistant Manager / Lead Barista

Dragon Alley Coffee Shop

Position Title: Assistant Manager / Lead Barista
Location: Dragon Alley Coffee Shop
Reports To: Store Manager / Owner
Employment Type: Full-Time, Salary Position
Salary: $45,000 per year (paid biweekly)
Benefits: Eligible after six (6) months of continuous employment

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Position Overview

Dragon Alley Coffee Shop is seeking a motivated, energetic, and dependable Assistant Manager / Lead Barista to help lead daily operations, support team development, and deliver exceptional customer experiences.

This is a leadership position that combines management responsibilities with hands-on café operations. The Assistant Manager is expected to lead by example, maintain high standards of cleanliness and customer service, train and develop employees, and ensure the overall success of the store.

At Dragon Alley, we brew with magic and serve with passion. We are looking for someone who shares our commitment to hospitality, teamwork, and excellence.

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Key Responsibilities

Leadership & Team Development

Assist with daily management and operation of the coffee shop.
Lead by example through professionalism, work ethic, and positive attitude.
Train, coach, and mentor baristas and team members.
Help create employee schedules and ensure proper staffing levels.
Support employee accountability, productivity, and performance.
Promote a positive and respectful work environment.

Store Operations

Open and close the store according to company standards.
Ensure all operational procedures are followed consistently.
Maintain proper inventory levels and communicate ordering needs.
Monitor food safety and health department compliance.
Ensure all equipment is operating properly and report maintenance needs.
Assist with managing cash handling procedures and daily deposits.

Customer Experience

Deliver outstanding customer service and hospitality.
Resolve customer concerns professionally and efficiently.
Build strong relationships with customers and community members.
Ensure beverages and food items meet Dragon Alley quality standards.
Support marketing events, promotions, and community outreach activities.

Barista Responsibilities

Prepare espresso beverages, coffee, matcha, teas, refreshers, and specialty drinks.
Maintain consistency, presentation, and quality standards.
Operate POS systems and accurately process transactions.
Restock products, supplies, and ingredients as needed.
Maintain cleanliness throughout the café.

Cleanliness & Safety

Ensure the café remains clean, organized, and welcoming.
Conduct daily cleaning and sanitation procedures.
Maintain compliance with all local health and safety regulations.
Lead by example in maintaining a safe work environment.

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Qualifications

Required

High school diploma or equivalent.
Strong customer service skills.
Leadership and team-building abilities.
Reliable transportation and dependable attendance.
Ability to work mornings, evenings, weekends, and holidays.

Preferred

Previous coffee shop, restaurant, or retail management experience.
Previous barista experience.
Experience with employee training and scheduling.
Inventory management experience.

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Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift up to 40 pounds.
Ability to work in a fast-paced environment.
Ability to bend, reach, and perform repetitive tasks.

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Success Expectations

The Assistant Manager is expected to:

Maintain exceptional customer satisfaction.
Ensure store cleanliness and organization at all times.
Support employee growth, training, and accountability.
Increase productivity and operational efficiency.
Protect and uphold the Dragon Alley Coffee Shop brand.
Help create a magical, welcoming experience for every guest.

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Dragon Alley Coffee Shop Mission

“We brew more than coffee. We create moments.”

At Dragon Alley Coffee Shop, we believe everyone deserves a place to pause, recharge, and reconnect. We believe every person carries the heart of a dragon—strong, resilient, and capable of overcoming life’s challenges.

We brew with magic. We serve with passion.